To exchange an item simply return it using the return process detailed below and place a new order online or over the phone for the item you want.
$5 RETURNS FOR DOMESTIC ORDERS:
Returns are accepted up to 30 days from the date the order was shipped. We offer $5 return shipping on all non-oversized items we sell. Oversized items are charged a $20 fee for return shipping (oversized items include: wakeboards, wake surfboards, wakeskates, and tower speakers)
To make a return simply follow the instruction on the return label that came in your package. Be sure to follow the instructions carefully so your return can be processed without delay. If you've miss-placed your return label please contact us at sales@wakeside.com and we will email a new label right away.
Once your package is received at our warehouse it will be inspected and a refund will be issued to your card. We will notify you via email after your items are received and after we have credited your card.
For any questions regarding our returns process please contact us at sales@wakeside.com or 866.925.3743
PACKAGING OF RETURNS AND RESTOCKING FEE:
Please be sure to package the items you are returning in the same way that you received them. For example, if you are returning clothing or shoes, please put it back in the plastic bag or box it came in. If you are returning a wakeboard, wakeskate, or wake surfboard, be sure to reattach it to the spine that it came on.
Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy (for example, using the prepaid return label to return a damaged, oversized, or Performance Guarantee item).
INTERNATIONAL RETURNS:
Returns are accepted up to 30 days from the date the order was shipped. Please use the mailing address provided on the back of your packing slip to return any item(s) that are in new condition to us. Be sure to include your order number. Once your package is received at our warehouse it will be inspected and a refund will be issued to your card. We will notify you via email after your items are received and after we have credited your card. If you are returning a damaged or used product, please contact us at sales@wakeside.com or 866.925.3743
