Customer Service
The Wakeside shipping program is highly subsidized (discounted or free) and is an integral part of our Wakeside Rewards. This shipping program can be broken down into several categories:

Free Ground Shipping: Orders over $50 shipped within the USA receive free ground shipping. East Coast customers will generally receive their orders within 5-7 business days, West Coast within 1-3 business days since shipments originate from Portland, Oregon.

3 Days for $3: In the USA we offer to deliver orders within 3 business days (M-F) for $3 up to 20 billable pounds. See table below for weights beyond 20 billable pounds and examples of products.

Below is a table to help estimate what the expedited shipping charge will be. The actual charge is calculated in the shopping cart and checkout.
Billable Weight* Ground 3-Day 2-Day Overnight Typical Products (may vary)
1-5 pounds Free $3 $33 $63 vests, helmets, clothing
6-8 pounds Free $3 $35 $65 Based on product selection
9-10 pounds Free $3 $40 $70 wakeboard bindings
11-15 pounds Free $3 $45 $75 Based on product selection
16-19 pounds Free $3 $48 $78 Based on product selection
20 pounds Free $18 $48 $78 Based on product selection
21-25 pounds Free $21 $51 $81 Based on product selection
26-30 pounds Free $25 $55 $85 Based on product selection
31-35 pounds Free $30 $60 $90 Based on product selection
36-40 pounds Free $45 $75 $105 Based on product selection
41-130 pounds Free $52-$170 $82-$200 $112-$230 Based on product selection
131+ pounds Free $190+ $220+ $250+ Based on product selection
* UPS bases the weight of a shipment on both the actual weight and dimensions of the box. Therefore, products like wakeboards end up at 19 billable pounds even though they actually weigh 11 pounds including the packaging.

International Orders: Orders outside of the USA are also heavily discounted, especially Canada. Use the shopping cart to calculate shipping charges.

Return Shipping: We offer $5 return shipping on all non-oversized items. For oversized items (wakeboards, wakeskates, wake surfboards, and tower speakers) there is a flat fee of $20 for return shipping.

All orders received by 3:00pm PST (6:00pm EST) are shipped the same day from Portland, Oregon.